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Privacy Policy

Change into Action Privacy Notice

Change into Action is a partnership between Dudley Metropolitan Borough Council, the Mayor of the West Midlands, the West Midlands Combined Authority and Dudley Council of Voluntary Services (Dudley CVS) working with a specialist network of local organisations and charities to address rough sleeping in Dudley.

Further details can be found here

Who we are

WMCA, Dudley Council and Dudley CVS are Data Controllers. This means that we are responsible for the personal information we respectively hold and process. We will make sure any personal information you provide us is processed fairly, safely and in accordance with data protection legislation. We promise to respect the confidentiality and sensitivity of the personal information that you provide to us; that we get from other organisations; and that we share with other collaborating organisations.

For full details of how we handle personal information including your rights please visit our Privacy Notices:

WMCA at: https://www.wmca.org.uk/policies

Dudley Council at: https://www.dudley.gov.uk/privacy-disclaimer-statement/

Dudley Council of Voluntary Services: http://dudleycvsreview.org/privacy-notices/

We will only ask for, or collect, personal information that we need to run and improve our services, and to talk to you about our work. We give you control over the personal information we hold about you to make sure it is accurate.

We make sure your personal information is always secure and protected.

We are fair and transparent about how we use the personal information we hold.

We only ever use your personal information for the purpose that you trusted us to use it for.

We will never sell your personal information, and we will only share it as outlined in our privacy policy, or when you ask us to.

Some key points to note

West Midlands Combined Authority (WMCA), Dudley Council and Dudley CVS  are committed to protecting the privacy and security of those with whom we interact.

We recognise the need to respect and protect information that is collected or disclosed to us. We will only ask for, or collect, personal information that we need to deliver our Change into Action programme and any services you have requested

The lawful basis on which we process your personal data is because:

Consent - We've asked for your permission to use your personal data in a specific way, and you've agreed.

Contract - We may process your personal data as part of an agreement you have with us.

Legal obligation - We may collect or share your personal data where we are required to do so by law. For example to fulfil a regulatory requirement or for fraud detection.

Vital Interests - Where there's an immediate risk to your health we may use your personal data.

Public task  - Some activities are undertaken in the public interest.

Legitimate interests - Our legitimate interest is in engaging with the public to further the aims of our Change into Action program. Whenever we use this justification we will always conduct a balancing exercise to ensure that we consider the impact on you as an individual to ensure that our interests are not overridden by the impact on you. Some examples of activities where we rely on legitimate interests are conducting research to better understand and improve the services we offer, or handling any compliments or complaints in line with our policy.

We make sure your personal information is always secure and protected.

We will be fair and transparent about how we use the personal information we hold.

We only ever use your personal information for the purpose that you trusted us to use it for.

We will never sell your personal information, and we will only share it as outlined in our privacy Notices, or when you ask us to.